Privacy Policy

1. Information we collect

We may collect personal information when you visit our website, submit a booking form, contact us, request support, upload documents, make payment, or communicate with our team.

• Full name, nationality, country of residence and passenger details.
• Email address, phone number, WhatsApp number and other contact details.
• Flight details, travel dates, arrival or departure airports, airline and flight number.
• Booking details, service preferences, passenger count and special assistance notes.
• Payment status, invoice details and transaction references.
• Website usage information such as page visits, browser information and device data.

2. Passport, ticket and visa document handling

Some services require copies of travel documents so that we can check booking details, arrange support and coordinate with service providers. These may include:

• Passport copies for each passenger.
• Flight ticket or itinerary copies.
• Vietnam visa or eVisa documents where required.
• Pending eVisa application screenshots, application references or related immigration documents.

3. How we use your information

We use customer information to provide and improve our services, including:

• Reviewing and confirming service availability.
• Processing airport fast-track, departure assistance and arrival assistance bookings.
• Supporting urgent Vietnam eVisa cases where an application has already been submitted and remains pending.
• Preparing meeting point instructions, welcome sign details and support notes.
• Communicating with you about your booking, documents, payment and service status.
• Coordinating with airport staff, local service providers, agents or support partners.
• Managing invoices, payment records, refunds, disputes and customer service issues.
• Maintaining business records and complying with legal obligations.

4. When we share information

We may share only the information reasonably necessary to provide your requested service. This may include sharing details with:

• Airport meet-and-assist staff or local service partners.
• Visa/eVisa support partners or processing support teams.
• Payment processors, accounting providers or business administration providers.
• Technology providers that help operate our website, forms, email, storage or customer support systems.
• Authorities, regulators or legal advisers if required by law or necessary to protect our rights.

We do not sell your personal information to advertisers or unrelated third parties.

5. Payments and financial information

Payments may be processed through third-party payment providers or bank transfer channels. We may receive payment status, transaction references and payer details, but we do not intend to store full card numbers or sensitive payment credentials on our website.

Payment providers may process your information according to their own privacy policies and security standards.

6. Cookies, analytics and tracking

Our website may use cookies, analytics tools, tags or similar technologies to understand website performance, improve user experience, measure marketing activity and maintain website security.

You can adjust browser settings to block or delete cookies. Some website features may not work correctly if cookies are disabled.

7. Storage and security

We take reasonable steps to protect personal information from unauthorized access, loss, misuse, interference, disclosure or alteration. These steps may include access controls, secure storage practices, limited internal access and careful document handling.

No website, email, messaging platform or online storage system can be guaranteed 100% secure. You should avoid sending unnecessary sensitive information and contact us immediately if you believe your information has been sent to us by mistake.

8. How long we keep information

We keep personal information only for as long as reasonably needed for the purpose it was collected, including service delivery, customer support, record keeping, accounting, compliance, dispute handling and fraud prevention.

Travel document copies may be deleted, archived or retained according to operational needs, legal requirements and internal record keeping practices.

9. International processing

Because our services relate to travel in Vietnam and support customers internationally, your information may be accessed or processed by team members, service providers or partners in different countries where required for service delivery.

By using our services, you understand that your information may be transferred or processed outside your country of residence where necessary to provide the requested service.

10. Access, correction and deletion requests

You may contact us to request access to personal information we hold about you, ask us to correct inaccurate information, or request deletion of information where appropriate.

We may need to verify your identity before actioning a request. Some information may need to be retained for legal, accounting, fraud prevention, dispute resolution or operational reasons.

11. Children and passenger information

Our services may involve children travelling with adults. If you provide information about a child passenger, you confirm that you are the parent, guardian or authorized person responsible for that child’s travel arrangements.

Child passenger information is used only for the relevant booking, document review and service coordination purposes.

12. Third-party links and services

Our website or communications may include links to third-party websites, payment providers, airlines, airport information, government pages, messaging platforms or service partners. We are not responsible for the privacy practices or content of those third parties.

13. Updates to this policy

We may update this Privacy Policy from time to time. The updated version will apply from the date it is published on this page unless otherwise stated.

14. Contact us

For questions about this Privacy Policy, document handling, or personal information requests, contact Fast-Track Vietnam support.